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Dec 10, 2019 · Present visitors who mark a Knowledge Base article as unhelpful with a form to submit specific feedback as to why the article was not ...
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Aug 16, 2023 · Hi I have a task to send a notification weekly, to the author of the Knowledge base article, with a overview of the articles that have ...
May 16, 2023 · Learn what a knowledge base is and discover how to plan, create, and deliver effective help center content to create better customer ...
Suggestions allow end users of a knowledge base, both agents and customers, to provide verbal feedback on existing articles and suggestions for new articles.
Aug 20, 2021 · In there reports section if someone click the thumbs up it should show on requests resolved report under requests resolved with an article.
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Knowledge Base Management: 8 Questions to Evaluate Your ...
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Jun 18, 2022 · A knowledge base requires continuous attention if it is going to continue to be useful to your end-users. Use these eight questions to help ...
This complete guide will cover everything you need to know while writing & creating knowledge base articles for a business.
May 5, 2021 · Users can contact the knowledgebase by sending a feedback request. They can use the feedback form to ask questions, provide general feedback ...
Nov 30, 2023 · Gain insight into the best practices for creating an effective and reliable knowledge base to improve customer service.
Oct 10, 2022 · External knowledge bases allow customers to search for answers independently instead of calling customer support for every question. This means ...
Customers can instantly get the answers they need from your help center or Front live chat. Teams can focus on more complex...